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| Kontak - Perl - Customer Support |
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Kontak |
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v1 |
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Mark Chenault |
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Free |
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Windows 95/NT, Unix |
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Perl / Customer Support |
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Click to Visit |
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Click to Download |
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42 |
The Kontak is a customer support script which is written using Perl for adding a contact or feedback form on a webserver and record the form input to a delimited file. It can also be used as a simple formmail or send mail form without recording the delimited file. When a user submits the form, a unique tracking number is generated and recorded. This number is displayed to the user for tracking their request and is included in all records and messages. The script is designed with templates for easy customization. An example of this script is provided on the website.
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| Top Perl scripts |
1).
OTRS This open source OTRS facilitates email management and is feature rich so as to manage telephone calls and email of customers. This enables all related departments to respond speedily to all requests.
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Trouble Ticket Express This is an open source program with which you can create a customer support section on your website. It automatically generates instructions regarding submission of follow up messages and sends email notification to all customer service operators instantly after receiving queries from the customer.
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PerlDesk Perldesk is a help desk system that helps to streamline support and help improve customer communications. This script facilitates submission of support requests from users either through email or the web based help desk. All email requests are logged into the perldesk database for staff review.
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Web Dev Live Support This is a customer support system with which you will be able to serve your customers requests instantly by chatting with the customers directly and increase your sales.
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SuperDesk This script helps the websites’ staff to manage requests from the users in a controlled and organized manner. Can manage support for the requests made via email. Any number of email addresses can be attached to super desk. It is controlled by an integrated Control Panel.
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Active Stats The script is ideal for sales oriented sites and allows the webmasters to interact with their visitors in real time. This allows you to chat with the clients, view stats, ascertain which sites are they coming from, are they repeat visitors or new and many more.
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AdSupport This is one of the powerful ticket systems that has a live chat system which will help you provide your customers with the support they require from you.
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| New Perl scripts |
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csLiveSupport This is a customer support application which is live and allows you to interact with your customers in real time. The visitors to your website can contact you using only their web browser alone. Uses HTTP Protocol. It is a Browser-based chat, no client software to be installed.
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Customer Tracking System This is a script which is designed to handle the online requests submitted by the customers and sends email notification alerts and displays colorful status indicators.
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Website Supporter This CGI application is designed to provide customer support. It generates a unique ticket number for each request and allows customers to track the progress. This allows the webmaster to efficiently handle these requests by rating them by priority, date etc.
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@1 Helpdesk XP This is a powerful help desk system coded in Perl and requires MySQL for storing all the information. It can handle thousands of tickets without any slow down in performance. An online demo for users and administrators is available on the website.
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SuperDesk This script helps the websites’ staff to manage requests from the users in a controlled and organized manner. Can manage support for the requests made via email. Any number of email addresses can be attached to super desk. It is controlled by an integrated Control Panel.
6).
Active Stats The script is ideal for sales oriented sites and allows the webmasters to interact with their visitors in real time. This allows you to chat with the clients, view stats, ascertain which sites are they coming from, are they repeat visitors or new and many more.
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PopService This offers you the facility to provide real time customer service to the users of your site. The customers can directly seek answers to product or billing questions and also offers a leave message option in case you are either busy or out of office.
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